We are unable to provide combined shipping at this stage.
FAQ
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Shipping & Delivery
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Payment
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Warranty and Return
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Order status
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After sales question
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To change the address in your account, please log into your account and click on “Address Manager”, then click on “Edit My Address” (which is beside the “default address”) and fill out the detailed address information as requested. Click the “Save” button to complete. However, if you want to chan...
Please check if your family or neighbors have signed for you, please contact our customer service after you confirmed not been signed.
We will send you an email with your parcels consignment number once your item has been dispatched. Alternatively, you can check those order and tracking details by login to My Account on gpfilter.com. For FedEx, UPS, USPS track and trace, please visit: https://www.ups.com/us/en/global.page https://www.fedex.com/en-us/home.html https://www.usps.com/.
The courier companies we are cooperating with include FedEx, UPS and USPS, from which we will choose one for our customers according to the product size.
Generally, all items can be received within 6-5 business days. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control.
We are unable to offer a pickup because we are trying to ensure that you receive your goods as soon as possible by limiting its delivery mechanisms. Offering a pick-up service would complicate our logistics process and delay delivery time for all customers.
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When payment fail, please inform us the error code or error message and leave us your email. We will get back to you asap via email or live chat.
The main problem with credit card payment failure is that your credit card has been frequently refunded. It is recommended to use PayPal, we have professional customer service to help you complete the order.
When payment fail, please inform us the error code or error message and leave us your email. We will get back to you asap via email or live chat.
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Please contact our customer service via email. The after-sales staff will communicate with you.
It is recommended that you re-order the product that compatible you first, and then return the goods to be returned to *****. We will contact you after the items returned to the address.
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For each GlacialPure order that you place, you receive a unique order number. You can quote the order number for all your purchase-related questions. You can check your inbox or check to see if the mail is in the trash.
It is easy to place an order on glacialpurefilters.com. 1. Add the item to your shopping cart 2. Proceed to check out 3. Check out with your Paypal or fill in your email and shipping address\, then continue to shipping method 4. continue to payment method. 5. Complete order
Your order is still pending. At this time we haven't received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.
Please contact us via email ASAP by taking images of courier number and product. We will follow up and handle your feedback.
Generally, all items can be received within 6-8 business days. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control.
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Check if the filter is installed in reverse. If any foreign objects are stuck, check if the refrigerator is a push-type pop-up filter.
Please contact us via email ASAP by taking images of courier number and product. We will follow up and handle your feedback.
The filter bayonet plug is properly removed, the water filter is filled with water, and the water filter is placed in the refrigerator.
Just install the filter holder as long as you follow the instructions for installation.
Check if the filter is installed in reverse. If any foreign objects are stuck, check if the refrigerator is a push-type pop-up filter.
To install the water filter after it is filled with water, and it is normal to filter out 2-4 gallons of water.
Please contact us via email ASAP by taking images of courier number and product. We will follow up and handle your feedback.
Filter 4-6 gallons of water after normal installation.
The filter bayonet plug is properly removed, the water filter is filled with water, and the water filter is placed in the refrigerator.