What and How we collect information about you:
We collect following types of information about users of our Website:
- contact information, as phone number, email address, shipping address)
- demographic information, as postal code
- other information relevant to customer surveys and/or offers
We collect information:
- Directly from you provide it to us when you browse our webpages.
- Automatically may include usage details, IP addresses, browers' cookies, web beacons and other tracking technologies.
Why do I need to provide information?
Because Glacial Pure company's beneficiary bank is a British bank (local shipment in the United States) and the payer is an American bank, your card-issuing bank thinks this is your first cross-border transaction, so a risk alert has been generated, and information is required Make sure you do it yourself.
Please rest assured that this is only a risk control to ensure the safety of your funds and will not cause any information leakage. When you give us information and get approval, you don't have to provide it next time.
How we use your information:
We use your information to confirm and fulfill your order(s) and provide customer service, which includes product return/exchange/refund and trouble-shootings. We may share your information with our affiliates as required by law. We may share your information with third party advertising partners only with your agreement.
Third-party use and other tracking technologies
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Managing/Controlling your own information
If you have an account on the Website You can review and change your personal information by logging into the website and visiting your account profile page.
You may also send us an e-mail to request access to or correct any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Our website contains web beacons (also known as pixel tags and clear JPGs, GIFs, PNGs). Web beacons are used for internal purposes, such as to obtain the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, and the type of browser used to view the page. We also retain service providers who use web beacons to assess the effectiveness of our email communications and learn what pages our visitors viewed. We may use third party web analytics services such as Google Analytics, to measure the effectiveness of our advertising and determine how visitors use this website. These service provides tools, including cookies and web beacons, that allow us to collect information such as the state and zip code from which our visitors come and the IP addresses of our visitors’ computers.
We are committed to maintain the security of the data you provide to us. We use reasonable organizational, technical, and administrative measures designed to protect Personal Information that we maintain within our organization. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, no data transmission over the internet or storage system can be guaranteed 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
We provide a live chat to assist your online experience. We will ask you to provide your name and email address if our customer service agent is offline.
Updates to this Privacy & Security
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